One of New Jersey’s most well-known cities transitioned its operations and constituent services from paper based processes, on to GovPilot's unified, cloud-based operating system resulting in significant improvements in efficiency, productivity, and convenience.
Challenge
A key recommendation of the State of New Jersey’s 2018 transition report for returning Atlantic City to self-governance, was for the city to invest in software to manage and share data about services and analyze results. The Atlantic City Implementation plan drafted by the state’s Department of Community Affairs, detailed that, “such software should result in faster delivery of services provided to residents, greater transparency, faster data sharing between city departments and the public, and greater confidence in city government by residents and the broader community.”
Solution
Through a competitive process, officials from The State of New Jersey Department of Community Affairs and Atlantic City thoroughly vetted and ultimately selected GovPilot as the enterprise government management software platform for the city. Atlantic City's Chief Information Officer, Patrick Quinlan worked closely with GovPilot's Customer Success team to deploy multiple modules across several of the city's departments and ensure adoption among employees.
Results
Doubled Productivity
In the first week of GovPilot, the Vital Records team processed 65 requests. Double the weekly number prior to GovPilot.
48 Hours to 7 Minutes
Reporting, response times, and completion rates vastly improved from the previous email-based system.
Digital Payment
GovPilot enables applicants to pay fees digitally with their debit or credit card, allowing Atlantic City to generate revenue instantly and ensure proper accounting.
Eliminated Paper
Forms and applications are no longer submitted illegibly or incomplete, solving a problem that caused significant delays in service prior to GovPilot.
“This initiative is a game-changer for city constituents on multiple levels. It makes city government more user-friendly, more convenient and more responsive to its residents.”
