Newark, NJ, a historic and bustling city with over 300,000 residents, has seen significant improvements in citizen services thanks to GovPilot’s digital transformation, making government processes faster, more efficient, and accessible
Challenge
Every year, Newark processes over 900 marriage license applications—a workflow that previously depended on manual, outdated processes. The city’s staff faced significant challenges, including:
🚫 Manual Data Entry: Each application required clerks to spend over 30 minutes inputting data into the legacy Munidex system.
🚫 No Online Access: Residents could not submit forms in advance, leading to bottlenecks and delays.
🚫 Inefficient Payment Processing: Payments were processed manually, adding an extra 5 minutes per transaction.
🚫 Cumbersome Reporting: Monthly council reports involved a tedious mix of manual steps and legacy software.
🚫 Extended Processing Times: Appointments lasted approximately 30 minutes, limiting the number of residents served daily.
These inefficiencies resulted in a frustrating experience for both employees and residents, higher administrative costs, and delays in service.
Solution
To address these challenges, Newark deployed GovPilot’s Marriage License Module, revolutionizing their outdated workflow into a fully modernized, efficient system.
Streamlined Application Intake: Residents now complete digital forms online and upload documents ahead of their appointments, eliminating manual input errors.
Integrated Online Payments: Payments are processed instantly through a secure online system, saving time and reducing administrative overhead.
Shortened Appointments: Clerks focus solely on quick verification rather than labor-intensive data entry, cutting appointment times in half.
Real-Time Reporting: Compliance and operational reports are generated instantly with GovPilot, reducing reporting complexities and administrative burden.
This effortless and powerful transformation empowered Newark’s government to deliver faster, smarter, and more citizen-friendly marriage licensing services.
Results
50% Reduction
The average appointment time dropped from 30 minutes to just 15 minutes, improving constituent efficiency and satisfaction.
98% Online Submissions
Within 2025, 98% (202 out of 205) of all applications were submitted via the digital form.
36 Hours A Month
City clerks reclaimed 36 hours each month, enabling them to focus on higher-value tasks.
63% Increased Efficiency
Licenses issued per month surged from 89 to 145—representing a 63% increase in capacity.
The GovPilot Marriage License Module has improved the overall efficiency of our office operations. The automated platform reduces the manual process which results in our ability to service more constituents
